Customer Testimonials
Dale the service advisor is awesome and does his best to get you in/ out asap ! Always a great experience!
Great salesman and finance staff. All around wonderful place to deal with.
Friendly service everytime
Very professional service group. Excellent job of diagnosis and correcting the problem with my truck. First time use but so far I am impressed.
Great to experience, everything went as described. Sales person listened to how I wanted the deal to go and was able to make it happen. When I arrived at the dealership the truck was cleaned and paper work was ready. This is my second purchase from East Tennessee Ford/Dodge. These guys made buying a car a pleasure. Can't say enough Good things about the experience
Jaydon was a great salesman. 5 stars all the way for him.
Joseph Johnson was absolutely AMAZING! Very attentive and caring. Jonathon in finance was amazing as well, getting us the best payment possible. We absolutely HATE car shopping but this is the first dealer where they didn’t swarm and push you to buy just to “make the sale”. They actually had personalities and weren’t automated robots out for blood. Will definitely be shopping there again (as long as Joseph & Jonathon are still there) and will be sending our girls there for their next vehicle as well!
We had a wonderful experience with Lance!! He was amazing at helping answer any questions we had and very patient! I will be sending all of our friends and family to see him!!!
The dealership was in creditable helpful and friendly with my service. They called to let me know exactly what needed repaired and let me know the repair cost before completing the work. They even went above to work me in a second day to finish repairs when the parts come in. I will be taking my van back for all maintenance from here on out and will be recommending them to anyone that needs vehicle repairs. Thank you and job well done!
Always treated well
Friendly and professional.
All of the staff at East Tennessee Dodge we’re awesome to work with. Very helpful with the entire vehicle purchase. I will be back to buy another vehicle from them.
The service was good and they communicated everything they were doing. My two complaints are that they did not reset my oil percentage display and they did not place a reminder sticker on the windshield.
Jaydon worked hard to get me the truck I wanted, so professional and polite.... he was extremely friendly.... All the sales and finance people there were very helpful and friendly... I will recommend East Tennessee Chrysler Dodge to every one I know... Thank you all for your help ... great dealership
Great service! Friendly staff and vehicle was ready ahead of schedule. Been doing business with them for the past 13 years.
Very nice people. Will be back 😁
Exceptional service
I really appreciate the sales staff and Patrick went above and beyond to help me with the deal. I would most definitely recommend this dealership for everyone.
The service Dept. was ready for my truck when I arrived. They discussed my truck's service & we agreed what needed to be done. Everybody there has always been friendly & helpful. I look to them to keep my truck running for many years.
We have always had a great experience with this dealership.
Best place around to buy a new car or used friendly service from everybody involved very satisfied thank you all very much!!!
Josh kept us informed as to what the problem was and what they planed to do to correct it. Expensive? Yes, but they got it done correctly.
Great service department
Jordan Buckner is an awesome salesman. He made our purchase experience excellent. Our Ram 1500 was delivered on time and all upgrages exceeded our expectation. Would highly recomend Jordan, he is our go to person.
Great dealership, friendly and helpful sales people. Second vehicle purchased from them with no complaints. Service department is also great. Highly recommend this dealership.
From the beginning to the end...best car buying experience we've had! Everyone at East TN was great to work with. We looked for over a year for the perfect Jeep so we visited MANY dealerships. None had the feel that we got here. We pulled onto the lot at closing time just to look since we were in the area after car shopping all day. Brandon greeted us and never made us feel rushed. Even offered to let us test drive any we were interested in. We didn't find our Jeep that day, but when we decided ...
We had a great experience. Super easy and laid back. No pressure. There were no games or tricks. We knew what we wanted, and they made it work for us! We drove outta there with a 2020 Chevy Colorado! Thanks guys. Ask for Jim. 😉
You people are awesome,. Through, the sale, finance, and delivery.
We had a wonderful experience at this dealership! I had been looking for a new Chrysler Pacifica for over a year so that we had plenty of room for trips with our 1.5 year old twins. We finally found one online hour and a half from our house. We made a call and set up an appointment with Jordan who promptly followed up. When we got there to test drive I realized it was missing a feature that I wanted and so I told him we would have to keep looking. He was determined for us to leave happy and with ...
I love going to see the crew at East Tennessee Dodge. Kevin, Jesse, and Patrick were all amazing and so helpful while I was there. The atmosphere is always enjoyable and this is the 4th vehicle I have purchased gladly with these guys. The service center is great as well and always just as helpful. Love these guys and will keep coming back.
Excellent customer service. They kept me up to date on the progress of the repair work on my dodge pickup. Repairs were even completed earlier than expected. We are very pleased.
I had an awesome experience, everyone was sympathetic to my circumstance and worked on my Ram 2500 all day for $145. I’ll be back!
I think it was very good I thank you
Very responsive to my vehicle problems. Order parts quickly and all repairs were completed without delays. Entire service crew are hard working and polite to the customer. There professionalism is a credit to their manager. Good job guys!
Always have great service here. Had 40k service this week and was tight on time. Service personnel completed the maintenance in just over a hour and made sure i was satisfied. Job well done!
The reception was quick an very professional. I was told that I would receive a call when the car was finished. I did not receive the call. When we returned to the dealership, the car was ready and I was told the cost of the service with no review of what was done. The service person did review the work with me when I asked him what was done.
Great place to do business with. Brandon S. is an excellent salesperson and a great guy. Service department is exceptional! Love the atmosphere when I go there.
Great staff Jaydon was excellent and very knowledgeable about our jeep total professional it was a exceptional experience would highly recommend!
You all was great you got my truck going I love you guys after me working on it for a year and you all fix it. Looking forward to trading with you also. Thank you Jerry Bailey
Made an appointment less than an hour in advance. Had my oil changed, and an appointment for another issue made in under two hours.
These folks are amazing great communication and are very honest. I will definitely be using them again.
I had two issues with my 2014 Wrangler Sport: a “tapping” valve and an oil leak atop the engine. The tech quickly diagnosed the problems and the service writer contacted me for approval. Within 24 hours they had completed a cam/lifter and oil cooler housing replacement. They also completed a recommended early replacement of sparkplugs due to excess fouling. Engine purrs like brand new and no more oil spots on the garage floor. A little more pricey than a private repair shop, but I got my daily driver back quickly and with a strong guarantee.
Dale in service was great
I appreciate being able to purchase my new vehicle locally. Jaydon was a pleasure to work with, thanks.
Amazing customer service!!! Josh in service center is first class employee!!! Never had a better experience at car dealer ship.
Always great with me and Angie my wife.. The service department is awesome get me what my truck needs "no more no less" always try to get me in and out as quickly as possible, but not cutting any corners to do it.
Friendly staff and work preformed correctly
Misty honeycutt is the best this is my forth Purchase there an my hole family goes to her an we dont go to any where else
Although they are 70 miles from my home, I make the drive because of their customer service, integrity, and follow-up. From sales to service, they are the best dealership I've ever dealt with.
Great place to service vehicle. Customer satisfaction is their priority. Everyone goes above expectations to ensure good experience.
I experienced excellent customer service - the best automobile service experience I have ever had. They kept me informed and updated on what my Jeep needed and asked for my permission before moving forward. I felt they were honest and trustworthy. They were also friendly and courteous. I could not have asked for a better team.
Lance was super helpful and very polite. Thanks for all your help.
I traveled from Montgomery Alabama a 5 hour trip to purchase a truck from Jim a salesman here at East Tennessee Dodge Chrysler Jeep and Ram. The process was smooth and the staff was extremely friendly. They offered me a fair price for my trade and a great deal on a certified Ram on the lot. There was a small problem that Brandon the GM I feel did everything he could to remedy. This dealership wants to earn your business. The problem was with the infotainment system on the Ram I was purchasing (nothing mechanical). I brought the truck back the ...
Lance LaGraff was our sales guy. He was wonderful with getting the deal and car that we wanted He truly is a very nice guy !If your thinking about getting another car or a new one you need to see him !
Service Dept is very family friendly to do business with and is super to get my 4 suv/trucks serviced and repairs done ...AAA+++ Thanks again
We worked with Misty Honeycutt and she got us a great deal on our Mopar Edition Charger. They were able to get us financed with no problem. We've purchased several autos from them and are never disappointed.
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