Customer Testimonials
They got me in right away on appointment time they had to order the part and can't get me until next week to finish but that's fine they did a very good job and was very kind and courteous
Best service!
My rating is only for the service department and nothing else.
Great service department, They have taken great care of our vehicles and prices are very competitive also.
Hoping to resolve and finalize a tire issue this week.
Best experience I have ever had buying a new car. Nick and Jordan were Outstanding .The whole team went above and beyond and got me a car that I wanted from another dealer ,the same day !! Best customer service ever
The Service men were courteous and informative. They also were patient with " CarSheild".
Amazing dealership! They have sold me many vehicles and always best experience out there
Patrick is a great person he took the time to make the process pleasant .
Satisfied with the work performed. Great service advisor.
Everyone was friendly and curtious Would highly reco mmend east Tennessee dodge
Very friendly and knowledgeable staff ,I believe that they thought of my service needs with my best interest in mind and did the work in a timely manner, would recommend them to anyone
Got my appointment on time and finished in the time I was quoted. As always excellent service. Thanks again ETD!
Have had my vehicle serviced here twice and both times the service personnel have been beyond nice. Super helpful and really an awesome experience. Only wish I would've purchased here instead of where I purchased my vehicle.
Would recommend to anyone!! Serive is always quick and painless!!
Great experience no pressure very friendly and very professional.
They took great job with my truck
Always professional and courteous
Very pleasant! Service fit me in when I did not have the correct appointment.
Great customer service in communication throughout a very expensive repair. Jousha was top notch in communication in the troubleshooting as well thank you all for getting this right...
Great experience here. Everyone you talk with, it's more like you're just having a chat with a friend. My main interactions were with Keith, who does everything he can to find what you're looking for; Tim, the sales manager, who will really try to work with you to make the financial aspect work for you; and Jesse, the finance manager who makes it quick and easy without any of the hardcore upsell tactics you see at a lot of car dealerships. A great team and excellent way of doing business.
Good experience as always.
It was a great experience and very friendly people.
Patrick was a sure nice salesman. Not pushy( I don’t like pushy salespeople). He worked with us great. I would recommend him to anyone needing a car. I have purchased quite a few vehicles at east tenn dodge during the years. Very happy
Went to look at a truck in single digit weather, they were great. Always had a great experience. They will definitely do you right. We would and do recommend working with East Tennessee Dodge for your family needs in transportation.
I really didn’t want to be in position of buying a new truck right now, but my experience was top notch service. Thanks Jaydon and John for everything.
Great group of guys and gals to do business with.
Made my purchase at East Tennessee Dodge in Crossville TN. From the General Manager to sales staff and service, I had a top notch experience. I would highly recommend East TN Dodge / East TN Ford for your next vehicle purchase.
Wonderful dealership. I drove from Knoxville to purchase the vehicle and came for routine service. Everyone is so friendly. There was a glitch, however the service manager more than made it right. Highly recommend.
Service team kept me informed of progress throughout the day. Staff was courteous at all times. Service and repairs were completed satisfactorily. Staff alerted me to potential problems but did not pressure me to have them done at this time.
Great service fast and efficient
Very nice experience!
Had a good experience. Very friendly and knowledgeable staff.
Always a good experience when I visit service dept. Great people and very knowledgeable.
I have full confidence in the service dept to keep my truck safe & reliable.
Great place to buy a vehicle I've bought servile cars and trucks from them it's always a good experience thay go on and above what most dealerships do just great people to do business with
Austin and Jon stuck with the difficult analysis and eventual remedy of a hair pulling repair to my warrantied 2012 Nisson Altima. Thank you both for your steadfast determination.
They helped me when no one else would.
Appointment for oil change and tire rotation on December 7th. I was greeted by the service department, told exactly what the cost would be and directed to the waiting room. Within 40 minutes I was out the door. Very friendly and respectful people in the service dept.
Only place we take our vehicle' s to
Best experience we've had buying a car. Everything was straightforward and went smoothly.
Fast service work on our truck
Rapid work and friendly staff
Very friendly and was done fairly quickly
Wonderful service department.
Brandon Slaven was the best! He was so helpful in making my jeep buying experience so smooth!! Everyone at ETD was amazing! Will definitely be doing more business when purchasing a vehicle with them!!
Awesome place to have service.
This dealership in Crossville TN gets a score of 10 from me. They were precise, everything was explained. Tim my salesperson listened to me as to what I was looking for and they also worked with on my trade in. I felt the price of my new Jeep was very reasonable and it runs like a top. Everyone was on their toes and ready to do their job which they all did quickly. Top notch service here.
Great place to buy a new or used car. Patrick Guinn did an excellent job ensuring my wife and I had all the information on the our Jeep prior to us making the hour and a half drive to the dealership. He provided numerous pictures and a walk around video covering every aspect of the vehicle. Will definitely recommend and purchase again from this dealer.
Amazing service from everyone ! Our salesman was the best!
Very good personnel. In the shop and out quickly. Very satisfied!!!
Courteous service partners, no long waits, explain recommendations, thanks to you and hope you and your families have a Happy Thanksgiving
They are always friendly and professional. The only ones I currently trust wutg my Jeep Cherokee.
It is my third vehicle purchase from East TN in as many years. They go above and beyond to make sure you are happy, and Micah is a great salesman.
Great service from start to finish. They couldn’t have been more friendly and helpful.
Very courteous and the service was quick
Previously we had used our credit union auto buying program. Unfortunately it was unavailable to use here in TN so we ventured out on our own. We went to East TN Dodge looking for a truck to pull a new trailer. Jadon Sadowski and Jonathan Gibson took great care of us helping us find the right truck at the right price. No high pressure sales, just a great team and company serving the community. Thank you East TN Dodge!
Take all our work trucks here for service. Dale in service is amazing always gets us in and treats us right. Would highly recommend.
I had my steering wheel replaced and tire rotation. Fast and friendly service. Want to give a shout-out to Austin in the Service department for taking good care of me.