Customer First Award For Excellence | Chrysler Dodge Jeep Ram Dealership Serving Cookeville TN
East Tennessee Dodge is proud to announce that we're been chosen as a 2017 Customer First Award for Excellence recipient.
This prestigious award is only awarded to Chrysler, Jeep, Dodge, Ram dealerships who lead in customer sales and service experience. Dealerships must achieve stringent goals in five core "pillars" to earn the coveted Customer First Award for Excellence designation.
- Facility Certification - Facility provides a clean, comfortable environment for customer
- Performance Measures - Dealership has achieved highest levels of customer-oriented sales and service goals
- Training Certification - Employees have received the highest level of required FCA-certified training
- Employee Surveys - Completed to promote the voice of your employees and a customer-driven culture
- Process Validation - Certified sales and service processes that support excellence in customer handling
Come on down to your neighborhood East Tennessee Dodge dealership today to find out what makes us strive for excellence!
Check out our new online inventory today, see our used cars, and print out our service coupons!
Share your positive experiences about our award-winning staff here!